Clients ❤️ Tonertech
Since 1992, we've strived to provide the best customer service, prices, and support to our valued clients in Burnaby and the surrounding areas. Our satisfied clients continue to come back to us for all their printer and toner needs as their businesses grow. Read reviews some of our clients below.
Are you a client? We'd love to hear about your experience working with Tonertech. Please visit our Google Reviews page and share your thoughts.
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“Buy Canadian. Support our local businesses. Spend your money in Canada. I called them yesterday afternoon and I had my new toner at noon today. And I’ve used it already. Oh yes, they delivered it to me. Now that’s a Canadian company ❤️“
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“Great customer service and support.“
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“Prompt and courteous service that remains a customer appreciating business! Have been a customer for more than 3 years now… and although that has only been for 1 Toner each time, Julie has treated me like a million dollar client. 💐“
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“Customer Service was amazing. They had what I was looking for and I am a very happy customer. They were very knowledgeable and very easy to talk to. I am extremely happy with Tonertech, they had exactly what I needed, and they delivered it the next morning Very happy customer!”
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“Our company has been using Tonertech for a few years. Their service is very quick and reliable. If for some reason, any toner malfunction occurs, they immediately come and provide us with new ones within 24 hours. They are our reliable vendor for toners as well as printers. Also, we asked for a recommended printer for our need. Kelly provided us with a few options and their price was at par with Amazon, so I purchased one from them. Our staff is extremely happy with the printer and we know the technician is available usually within 24 hours if anything happens. In sum, the company is a reliable for us.”
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“Been using Tonertech for 10 years for smaller printers and worked well and always take care of any issues.”
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“Been using Tonertech for several years now. They provide 90% of all toner we use at all our sites throughout two western provinces. Are they perfect? No. But they are however a damn sight better than just about anyone. Very good and consistent quality for re-manufactured product. Great customer service and a willingness to work with a difficult company (us). What impresses me most is when problems do happen, they make it right and show a solid interest in improving fulfillment processes. Generally very happy with these guys.”
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“”Dear Tonertech – Thank you for the friendly and efficient quality of service this week. I was under a crunch to print some documents when my cartridge depleted. Being a new resident to Burnaby, I simply did a random Google search to find someone who could refill my cartridge. Tonertech was high in the search rankings and was the first and only place I contacted. I was most impressed after speaking with you and learning that your company picks up and delivers cartridges. Within an hour, Matt from your team called to say he was in the neighborhood and had a cartridge for me! I was most impressed that within an hour of running out of ink and contacting you, I was back to printing the documents I needed. Based on this experience, I will continue to use Tonertech in the future and will definitely highly recommend to others. Being a customer service evaluator and trainer, I hope to use this example of outstanding service to inspire others. Thank you again for the fast and friendly service. Please feel free to visit my website at www.elevateretention.com.”
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“Wonderful customer service and I am delighted they carry toner for my very old printer. Happy with the product and feeling blessed by the contact with the humans. I am a customer for life.”
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“Delivery was reasonable, price was fair, payment process was easy, initial contact with company straightforward and lovely. Plus, as a first time customer maybe, I got a chocolate treat from Charlie's Chocolate Factory. As a one-woman biz I really appreciated Tonertech service for my Lexmark printer. Tonertech will get repeat business from me.“
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“Exceptional customer service and great pricings.”
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“Great customer service! Fast delivery! Fair prices! Great company to deal with!!“
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“We lease a photocopier off this company and we got all of our ink from them. They continuously try to take care of our business and are there if we have any problems.“
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“I ordered a printer for my little business at home and the entire process was very smooth and efficient. Not only did Matt find me the perfect printer for my needs (and he found it quickly) but he was also very professional and friendly to deal with. You could tell Tonertech is very customer service oriented. And the printer was literally delivered the very next day. I was actually surprised at how fast and easy it all was.“
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“Our company has been using tonertech for a few years. Their service is very quick and reliable. If for some reason, any toner malfunction occurs, they immediately come and provide us with new ones within 24 hours. They are our reliable vendor for toners as well as printers. Also, we asked for a recommended printer for our need. Kelly provided us with a few options and their price was at par with Amazon, so I purchased one from them. Our staff is extremely happy with the printer and we know the technician is available usually within 24 hours if anything happens. In sum, the company is a reliable for us.“
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“Our company has been using tonertech for a few years. Their service is very quick and reliable. If for some reason, any toner malfunction occurs, they immediately come and provide us with new ones within 24 hours. They are our reliable vendor for toners as well as printers. Also, we asked for a recommended printer for our need. Kelly provided us with a few options and their price was at par with Amazon, so I purchased one from them. Our staff is extremely happy with the printer and we know the technician is available usually within 24 hours if anything happens. In sum, the company is a reliable for us.“
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“Tonertech Document Solutions are my go to guys for my HP 600 series printer. When trouble occurred they were there promptly and before the time promised. They were able to fix the problem and, in fact, improved my offices printing procedures. Thank you Kelly Roy and the people at Tonertech.”
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“Wow, great customer service and their delivery guy was so polite and willing to go the extra mile.“
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“Great customer service, fast delivery, and at a great price!“
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“Very happy with the service we received.“
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“Fantastic service. We needed a ink cartage last minute so we came by their office and picked one up. There was an issue with the cartage so they sent a tech over within the hour and were back online print. Keep up the good work.“
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“I first inquired about Tonertech when our office was moving and upon packing, I found so many used toners that were not disposed of. They graciously took our used toners and I ordered new ones from them. It's been a great relationship since especially when I was so busy, Kelly Roy was so patient with me and waited until I had the time to reply. I greatly appreciate her for not pushing too much and taking the time to help me with my questions or when I ran into an issue. Her customer service is so refreshing as she is pleasant, kind, funny, and very helpful. Best of all, she cheered me up with a bar of chocolate. 🙂 This kind of customer service is very rare nowadays. So when I get a great service like she gives me, I definitely will appreciate it by giving her and the company a good review. Thank you for all you do.“
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“I turned to TonerTech to acquire a rare and necessary part for the Canon Photocopier at work. The response was candid and direct. “It is a hard to find component, but everything would be done to acquire the part and get it to you.” Within a week we had the parts in our hands and a surprise deal sweetener included. TonerTech is our goto source for printer consumables from now on.”
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“Our company has been a client of Tonertech for 3 years. They have excellent products and provide outstanding service. In addition, they are really nice!!! We love dealing with a responsive and local company. We heartily and highly recommend them.”
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“We run a small family business and used Tonertech initially as a toner supply company for our printer. That service was excellent! You simply call in and speak to Julie, they send out the toner, arrives the same or next day, and invoice arrives in my email with a secure payment link, very easy and convenient. Julie is very friendly and professional.
As our business grew, we enquired about a better more efficient printing option. Nico took it from there, showing me various units during an in office visit. He is a very knowledgable, low key, easy going guy, zero pressure! A week later we decided to lease a new unit. Nico spent a lot of time showing me the unit. I emailed him a few sample PDF's so we could see it in action. After that in office meeting, we communicated fully via email for the entire leasing process, credit check, supplies agreement docs etc. Communication was excellent! We ran into a couple snags during our transition (ran out of toner on our old printer whilst waiting for the new unit), and Nico went out of his way and beyond to provide a solution! Can't say enough about the service I received from this company.
The new unit was delivered and set-up by very nice fellow named Ceasar. It was up and running in about an hour. Later that day we had some quality and alignment issues. The next morning, their top guy was at our door, issues resolved and now we are up and running, pumping out orders on our new more efficient and robust printer! I am very happy with the product and the service provided by this company. Definitely, consider Tonertech/Copierworks for your printing/copier needs.”
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“Amazing company. Quick response time, with top-notch service and low prices. Would highly recommend to any business in need of toner!”
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“I used TonerTech for my personal printer before referring them to my boss and have been using them for work too. The toner cartridges work beautifully and having them delivered to my door is a win, win win! Very happy with the service. To say the price point is highly competitive is an understatement.”
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“Great service could not ask for anything better. Delivered to.my door and they left a chocolate bar 👌”
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“Matt was amazing to deal with at TonerTech. He was very accomodating and understanding. We bought our first copier from TonerTech/CopierWorks in early April. The deployment went very smoothly. His technicians were very professional and was on top of things. We also bought a printer from Matt. I reached out to him and told him it was making a weird noise. He immediately reached out to me and said he'd replace my printer. TonerTech will be my go to for all my copier/printer needs!”
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“Pam Morales was absolutely wonder. Best client service I’ve had in a long time.
I needed A toner cartridge and a laptop power supply Pam could not have been nicer and helped me find the products. I’ve ordered several products from Amazon and they were the wrong ones in any case I’ve got mine coming and I so appreciate her her help. Well done Pam.”
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“We ordered our toner in the morning and it was delivered by them in the afternoon. Excellent service.”
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“Great service, friendly staff and very professional in the customer service. I took my printer to other places to be fixed they told me to dispose it; however, Tonertech charged me a flat rate and quickly fixed it. Thank you!“
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“I've had Toner Tech as a service provider for years. They have always been excellent and my review is overdue. Today I needed something taken care of in a timely manner and they sent 2 techs to my house who did an amazing job sorting out some puzzling printer issues. The staff on the phone is always helpful, they are quick to attend and help me keep my business going.“
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“TonerTech is amazing! Customer service is 10/10 and their response are quick! Switching over to them was the right and best decision.“
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“Friendly accommodating service and they fix whatever goes wrong as a supplier of an important product for offices.”
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“I came accross Tonertech by accident because I was having challenges with my Brother printer. I couldn't have been more pleased to have it confirmed that I needed a new Drum and it could be delivered by noon next day. The service was above and beyond all expectations. The Drum arrived as promised this morning and worked well. This will be my new supplier for Toner Cartridges and printer fixes. I highly recommend using TonerTech for great service and quality products.“
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“The toner cartridge lasted so long, I had to research their location all over again. Very prompt service, great product, great prices. They also recycle the cartridges, which is very good.“
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“SUPERB! Tonertech excels in every aspect; communication, products, pricing, shipping and, importantly, topnotch customer service – a rare find in today’s world. Thank you Pam for your kind, courteous, informative conversation and efficiently and diligently processing my order. Fortunate to find this great BC company.“
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“Great customer service. Excellent value for money paid. I have been buying toner from Tonertech for a few years and I have always been happy with the quality of the toner and the friendly and professional staff. I highly recommend this company.”
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“We have been using Tonertech for years. Their re-manufactured toners are of the best quality and the once or twice we have had issues, they were quick to replace the toner in question with no hassle. Quick delivery and excellent customer service from everyone. I cannot recommend them highly enough.”
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“Excellent Customer Service. They take great care in making sure our needs are met. They deliver & take away used toner cartridges to be reused or recycled properly.”
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“We have used Tonertech for at least 20 years. There has always been excellent service. They return telephone calls quickly. Pick up and deliveries are swift. Very pleasant and helpful people always.”
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“Whenever I call Tonertech, I know it will be taken care of. They always have exactly what we need, and the service is outstanding.”
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“We have dealt with Tonertech in Burnaby for a number of years. We have always found there service and knowledge exceptional, there prices very competitive,and best of all they always have what I need. These qualities seem to be hard to find in this day and age, thank goodness for Tonertech.”
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“Good Morning Eoin, I would just like to let you know that Sunny was great. He came in, listened to what the problem with our printer was and zeroed in on solutions within minutes. He was patient with me, as I am no computer guru. He was professional and polite. If you could pass along this kudo to his boss that would be greatly appreciated.”
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“AMAZING CUSTOMER SERVICE like wow. As a new independent entrepreneur trying to startup a business I was completely floored with the sheer respect and service of this business. I called for a small order, something you can easily get at Staples or other retail, but NO, I wasn't treated like a low cost client or been quickly ushered out. So not only are the prices actually CHEAPER than other places, you feel like the actually care and take you seriously. Will def be keeping my business here while I'm in Vancouver 😁”
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“The customer service here is top notch and greatly appreciated. I would recommend this company.”
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“Tonertech goes above and beyond for their customers. The team is so friendly, helpful and definitely knows the toner / printer business. Thanks guys!“
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“Tonertech is exactly the type of company that I like to work with. I have been a customer of Tonertech for several years purchasing printer toner and supplies for both my own company and those of my clients. Their prices are very good for both OEM and re-manufactured, and whenever I have had any issue, they have replaced the product within 24 hours. I appreciate that they back their products 100%. Recently I purchased a higher end printer from them as well. The transition was much smoother than I expected. It took a couple days to get everything setup exactly as I wanted, as I was demanding wanting everything to work exactly so, but Myles was patient and knowledgeable and he stayed until everything was tested and working perfectly. I very much appreciated their attention to my needs during the setup even when things were a little unusual and I’m comfortable knowing that they will be there for me if I need them in the future. I’ve always found all the staff helpful and friendly, and I will continue to use them for my own company and I’ll continue to recommend them to my clients as well.“
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“Our company has been buying toner from Tonertech for years and we have been quite happy with the service. Recently I decided to try out their printer repair service and was extremely happy with the results. I had 4 x HP Laserjet printers in varying states of disrepair. They sent someone over to pick them up right away and took them back to their shop. When the repairs were completed they dropped them off all cleaned up looking like new again. I was pleasantly surprised at how inexpensive the bill was and the two that I have put back into service so far perform the same as when I purchased them new.
Thanks again Julie!“
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“I purchased a printer from TonerTech and realized after I received it that it wasn’t quite what I wanted. I contacted them and they came back the next day to trade out the printer that I had for one that had exactly what I wanted. The customer service was excellent! I would highly recommend this company and will use them again down the road when I have any printer/toner needs.“
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“Tonertech Document Solutions are my go to guys for my HP 600 series printer. When trouble occurred they were there promptly and before the time promised. They were able to fix the problem and, in fact, improved my offices printing procedures. Thank you Kelly Roy and the people at Tonertech.”
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“Extremely happy with Tonertech. The prices are very reasonable and Eoin M, my sales rep has helped me out when to the extent of driving out to deliver a toner i needed that day. i would highly recommend Tonertech!!“
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“Tylor helped my small business purchase a new laser printer and not only am I blown away by the exceptional service he provided, the printer is fantastic. He gave us multiple options with different price points and made the process of ordering and installing very easy for us. Highly recommend! Thanks Tylor!“
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“Great service , quick and efficient .. Product usually arrives next business day“
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“Great customer service and next day delivery. Tonertech can't be beat.“
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“Dealing with Julie makes the process of buying toner for the office easy. Thank you very much.“
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“Copierworks & Tonertech have been super helpful from start to finish, and beyond! Matt and Talia are always there to answer our questions and assist us in anyway. Excellent and fast customer service! We've had a few issues with our printer (mainly user error) and they've been great dealing with it all. Would highly recommend!!”
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“Best place in the lower mainland to buy Ink cartridges hands down. Fast, easy, and the toner team is extremely helpful. I highly, highly recommend Toner Tech to all those who want great fast service when looking for Toner, and ink supplies. Highly Recommend.“
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“My printer wasn't showing colours properly, and since it is almost 10 years old, maybe it was time for a replacement. On the other hand, it's a workhorse (Brother HL-L8350CDW) and in those 10 years has had exactly 1 (ONE) paper jam! I spent many (aka: about 4) hours trying to find a place that services laser printers. Finally, I found TonerTech. It's a bit of a drive from my house, but at least it existed. So I gave them a call.
They do what I needed! I sent it to Tonertech for a “checkup” and a cleaning. Here's what happened: (a) they sent a driver to my house to pick it up (apparently pick up an delivery is part of what they do; they have a driver that drives around and does that for people!). They cleaned it up, found I had a defective toner cartridge and promptly brought it back. The driving time I saved was worth it just for that. They clearly know what they're doing and communicate well, and… deserved all 5 stars!“
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“Tylor is fantastic to work with.”
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“Very good services.“
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“TonerTech won me over with its exceptional customer service and competitive pricing. As a business owner heavily reliant on our printer for operations, receiving a defective toner from our previous supplier put us in a tough spot. We urgently needed a replacement to avoid disruption. While TonerTech typically ships products the next day, Julie went above and beyond, arranging for a re-manufactured toner to be sent to us the very same morning. Despite the initial hiccup with a defective unit, Julie swiftly organized a replacement within just a couple of hours—an astonishing turnaround time. The second toner has been performing flawlessly ever since. Impressed by their remarkable service, we've made the decision to source all our toners and printers from TonerTech moving forward.”
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“2nd time I have posted a review for TonerTech. Customer service is amazing. Tylor is super helpful.”
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“I have been using Tonertech since 2008, This company and its knowledgeable staff are first class, I have nothing but praises for their product and service.”
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“Great customer service and delivery of items was very fast.”
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“Prompt processing and delivery too, much appreciated!”
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“For over a decade, our company has relied on Tonetech, and they consistently deliver exceptional service. Their team is not only knowledgeable but also highly reliable when it comes to scheduling. Their products and services are top-notch, earning them our highest recommendation.”
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“Excellent service.”
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“Friendly and helpful, and had toner for my old printer in stock. But need to bring the dog into the office more often.”
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“I have used tonertech for my business for a few years now. They are an absolute pleasure to work with. Whenever I need support, they respond right away to resolve the issue. Highly recommend!”
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“As always, Tonertech delivers! From getting us the right product at a good price to exceptional customer service — a service which others lack in today's marketplace.“
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